This page is a working outline, not a finished policy. It is published so the site is structurally complete and so form pages have somewhere honest to link to. The final policy must be drafted or reviewed by qualified counsel before launch, and must reflect Laundry Inc.'s actual data practices, vendors and jurisdictions. Nothing below should be relied upon as a legal commitment. See CONTENT_NEEDED.md.
Who we are
Laundry Inc., [LEGAL ENTITY NAME], [BUSINESS ADDRESS]. Contact [PRIVACY CONTACT EMAIL].
What we collect
- Property enquiries — name, company, email, phone, property address, unit and room counts, current operator and contract details you choose to share, service interests, message content and any photographs you upload.
- Resident support requests — name, apartment, email, phone, building, machine and room identifiers, the nature of the issue, and transaction references relating to a refund.
- Website usage — pages viewed, referrer, campaign parameters and interaction events, where analytics is enabled and where applicable consent has been obtained.
We do not ask for and do not want full payment card numbers, PINs or passwords.
Why we use it
- To prepare and deliver the property assessment or proposal you asked for
- To resolve a resident service request, refund or garment-care enquiry
- To operate, maintain and improve the laundry facilities we manage
- To meet our obligations under a property agreement
- To understand how this website is used
Who we share it with
[LIST OF PROCESSORS — CRM, form/email provider, analytics, payment platform, garment-care processing partner, hosting]. We do not sell personal information.
How long we keep it
[RETENTION PERIODS BY DATA CATEGORY]
Your rights
Depending on where you live you may have rights to access, correct, delete or restrict the use of your personal information, and to object to certain processing. To exercise them, contact [PRIVACY CONTACT EMAIL]. [JURISDICTION-SPECIFIC RIGHTS — e.g. New York, CCPA/CPRA, GDPR as applicable]
Cookies and analytics
[COOKIE AND CONSENT APPROACH] Analytics event tracking is implemented in assets/site.js but no analytics provider is connected until one is configured at deploy time.
Changes
We will post any changes to this page and update the date above.