Refund request

Request a refund

If a machine took your money and did not do its job, that is our problem to fix — not yours to argue about.

Tell us what happened

Building or property If you scanned the code on the machine, this fills itself in. Please tell us which building you are in.

Machine number Please enter the machine number.

When did it happen? Please tell us roughly when.

Amount charged Please enter the amount.

How did you pay? Please choose a payment method.

Card or account number Optional. The number printed on your laundry card, or the last four digits of the card you tapped. Never send us a full payment card number.

What happened?

Charged, but the cycle never started It stopped part way through I was charged twice The dryer ran without heat The wrong amount was taken Something else

Anything else we should know?

Your name Please enter your name.

Apartment

Email Please enter a valid email address.

We check the transaction against the machine's own record. Our management target is same-day resolution once a refund is verified. See our Privacy Policy.

A few things worth knowing

Refunds are returned to the way you paid — stored value goes back to your card or account balance.
If the machine is faulty, please also report the fault so we fix it for everyone else.
Never send a full payment card number to us or to anyone else. We will never ask for one.
Questions about your card balance instead? Payment help.