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For owners, managers & asset teamsOne accountable partner for the entire laundry facility.
One agreement, one point of contact, one set of numbers.
What actually lands on your desk afterwards.
Less than before. Here is the division of responsibility we sign up to.
| Item | Laundry Inc. | Property |
|---|---|---|
| Commercial equipment | Owns, capitalises, insures, maintains and replaces | Provides the room |
| Payment system | Owns and operates; sets and manages vend pricing | None |
| Room design | Concepts, finish board, layout, signage, approval package | Reviews and approves |
| Renovation | Project management; licensed trades engaged and coordinated | Access, approvals and landlord-side infrastructure as agreed |
| Utilities and building systems | Reports faults and escalates | Water, sewer, gas, electrical capacity, external venting, internet, as allocated in the agreement |
| Repairs and preventive maintenance | All of it, on our schedule and our cost | Technician access |
| Resident complaints and refunds | Received, tracked and resolved directly with the resident | None |
| Collections and reporting | Collected, reconciled, reported monthly | Receives the statement and the payment |
| Dry cleaning and vending | Operated end to end | None |
Our standard position, not a contract term. The exact allocation is set out per property.
Three structures. We will show you all of them.
| Structure | How it works for the property | Where it fits |
|---|---|---|
| Fixed rent | A guaranteed monthly payment regardless of usage. | Owners who want certainty and would rather not carry usage risk. |
| Revenue share | The property participates directly in collections. | Buildings with strong or improving usage, where aligned incentives matter more than certainty. |
| Hybrid | A minimum guarantee, plus a share above an agreed threshold. | Competitive situations and buildings where the usage profile is not yet proven. |
What we will not do. Publish a revenue-share percentage or a payback period on a website. Compensation is one piece of a package — quoted alone, the number is meaningless. Ask for the arithmetic on your building.
Current commercial programme: [PROPERTY COMPENSATION PROGRAM]
Most buildings do. That is a timing question, not a dead end.
Our best opening offer is not a machine quote. It is a review of the agreement you already have.
The incumbent agreement, the equipment, the room, the payment experience and the historical owner payments — returned as a short opportunity report with realistic timing.
We do not give legal advice about ending another operator's contract, and we will not encourage a property to breach one. Your counsel should review it. We can help plan a transition around the dates that already exist.
The free laundry room & contract audit
- Contract expiration, renewal and termination mechanics
- Current machine inventory, age and condition
- Current gross revenue and owner compensation, where available
- Room layout, capacity constraints and infrastructure condition
- Service and downtime pain points
- Digital payment maturity
- A before/after concept image or finish direction
- Three commercial structures: fixed, revenue share and hybrid
- Proposed service standards and a sample owner dashboard
One building, or all of them.
Density is what makes a local operator better than a national route.
Contract expiration mapping
Built with you, so conversions get sequenced and no building falls into an automatic renewal by accident.
A standard, with room to vary
One operating standard across the portfolio, with the finish package varied so each asset gets the right room.
Rolled-up reporting
Property-level statements plus a portfolio view, so asset management sees a line rather than a rumour.
The ones we are actually asked.
Where the answer is "it depends on your building," we say so instead of inventing a number.
Does Laundry Inc. own the equipment?
Yes. We own or control the machines and payment systems, capitalise and insure them, and handle maintenance, repair and replacement.
Who pays for the renovation?
In most structures we fund the equipment and the standard finish package. Larger architectural scopes and landlord-side infrastructure are negotiated case by case and set out in writing. We do not start on an undefined cost split.
Who handles repairs and resident complaints?
We do. A QR code on every machine opens a request directly with us, so the property office stops being the complaints desk.
Can you replace our current laundry operator?
Frequently, yes — timing depends on the existing agreement. We review the facility, economics and contract dates and help plan a transition. We do not give legal advice on terminating another operator's contract; have your counsel review it.
Can you renovate the entire room, not just swap machines?
Yes — that is the differentiator. Flooring, walls, ceilings, lighting, millwork, signage, plumbing and drainage, electrical capacity and venting. Regulated work is performed by properly licensed contractors; we are the accountable project manager and do not self-perform licensed trades.
Can you work with our architect or interior designer?
Happily, including as a subcontractor to them. We prefer to join early, while location, utility routing and clearances are still cheap to change.
Can the laundry room match our building's design standards?
That is the premise of the company. Your finish schedule and design standards are the brief.
Do you offer cashless and contactless payment?
Yes — card, stored-value and mobile, with availability, cycle status, notifications and digital refunds. Cashless is table stakes in this category, not a breakthrough.
Who handles resident refunds?
We do, digitally, targeting same-day resolution once verified. Refund friction is the fastest way to lose resident goodwill.
Can you provide dry-cleaning pickup and drop-off?
Yes, as an in-building service. Residents leave garments at a designated point inside the property and collect them there after processing. We are not a door-to-door pickup route and do not collect from apartments.
Do you provide vending?
Yes — laundry and garment-care products first, convenience items where the property supports them. Designed into the joinery, not parked against a wall.
Can you service an entire portfolio?
Yes — it is what the model is built for. Portfolio conversions are sequenced against the contract expiration calendar.
Can you work with new construction?
Yes. Design assist early, then specification, installation and long-term operation.
How long does installation take?
It depends on scope and permitting, and we will not publish a number we cannot stand behind. A schedule comes with the approval package.
What happens to residents during the renovation?
Agreed in writing before work starts — phasing, temporary equipment, or a defined shutdown window. Resident communications are drafted with you, not left to a sign on the door.
What information do you need to evaluate a property?
Address, unit count, number of rooms and a handful of photographs. Ideally the current operator, contract expiration and — most valuable — 24 to 36 months of collections history.
Do you provide fixed rent, revenue share, or another structure?
All three: fixed rent, revenue share, or a hybrid. We present all three rather than steering you to the one that suits us.
Request a property review.
Free, and useful even if you go no further. You get an assessment, a scope and three commercial structures.
- No obligation and no cost
- We will tell you if your current agreement is already competitive
- We will scope to the building, not to the biggest package
Prefer to talk first? Contact us or call [PHONE].
Before you decide, look at how the room gets operated.
Design is why people call. Operations are why they stay.