Service request

Report a machine issue

The more specific you can be, the more likely the technician arrives with the right part.

Tell us what is wrong

Building or property If you scanned the code on the machine, this fills itself in. Please tell us which building you are in.

Laundry room

Machine number Please enter the machine number.

What is wrong?

It will not start It took payment and did not run It will not drain The dryer is not heating The door will not open It is leaking The card or payment reader is not working Something else

Tell us a bit more

Photographs. A picture of the machine, the display or the leak helps a lot. Reply to the confirmation email with it and it will reach the same technician.

Your name Please enter your name.

Apartment

Email Please enter a valid email address.

Phone Optional — useful if the technician needs building access.

My laundry is still inside the machine

You will get an automatic confirmation. We check the machine remotely before dispatching a technician, so some faults are cleared without anyone visiting. See our Privacy Policy.

Also useful

Charged for a cycle that did not run? Request a refund as well — the two are handled separately.
Payment or card problem rather than a machine fault? Payment help.
Urgent — water on the floor or a burning smell? Call [RESIDENT SUPPORT PHONE] and tell your building staff.