Payment help

Paying for laundry

Exactly what is available depends on the system installed in your building. The reader on the machine will show what it accepts.

How to pay

Option one

Laundry card

A stored-value card you top up at the value-add centre in the laundry room or online. Tap it on the reader to start a machine.

Option two

Mobile payment

Pay from your phone, add value to your account, and see which machines are free before you come downstairs.

Option three

Contactless card

Where the property's system supports it, tap a contactless bank card or phone directly on the machine's reader.

Adding value

At the value-add centre in your laundry room
Through the payment platform's app or website for your building
Balances carry over — value does not expire between visits

Building-specific instructions: [PAYMENT PLATFORM NAME & RESIDENT SIGN-UP LINK]

If something will not work

The reader shows nothing. Report it as a machine issue — that is a fault, not a payment problem.
Your card will not read. Try it on another machine first. If it fails on both, tell us and we will replace it.
Payment declined. Check your balance, then try a different payment method before assuming the machine is at fault.
You were charged and nothing happened. Request a refund.

How much does a wash or dry cost?

Pricing is set per property and per machine size, and it is displayed on the machine and on the room signage. Your building's current pricing: [VEND PRICING BY PROPERTY]

Can I still use coins?

It depends on the equipment installed in your building. Where a room has been converted to cashless, coin slots are removed. The reader on the machine will show what it accepts.

I lost my laundry card. What happens to the balance?

If it was registered to your account we can block it and move the balance to a replacement. If it was never registered we may not be able to recover the value. Call [RESIDENT SUPPORT PHONE].

Will you ever ask me for my bank card details?

No. We will never ask you to send a full payment card number, a PIN or a password by email, text or phone. If anyone claiming to be from Laundry Inc. asks for those, it is not us — please tell us about it.

Can I see whether a machine is free before I come down?

Where the building's payment platform supports machine availability, yes — through the app or the resident website for your property. [RESIDENT APP AVAILABILITY BY PROPERTY]

Still stuck? Call [RESIDENT SUPPORT PHONE] or email [RESIDENT SUPPORT EMAIL].