Home/Resident Support/Dry cleaning
Dry cleaningDrop it downstairs. Pick it up downstairs.
Everything happens inside the building. Nobody comes to your door and you do not need to be home.
How it works
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One
Tag your order and drop it off
Identify the order using the app, the QR code at the drop point or a garment tag, then leave your garments in the locker or drop cabinet. The deposit is timestamped and linked to you and your apartment.
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Two
We collect it
Your building's orders are collected on a scheduled run, scanned out and moved in sealed transport to the processing plant.
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Three
It is professionally cleaned
The plant scans the order in and records any exceptions — stains that will not lift, damage found on arrival, repairs needed — against your order rather than resolving them silently.
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Four
You collect it downstairs
Finished garments come back to the building and go into a secure pickup position. You get a notification and a pickup code.
In your building
- Drop point location — [DROP POINT LOCATION]
- Collection days — [COLLECTION SCHEDULE]
- Typical turnaround — [TURNAROUND]
- Pricing — [GARMENT CARE PRICE LIST]
- How to place an order — [ORDERING METHOD / APP LINK]
Worth knowing
- Check pockets before you drop off. We are not able to return items left in garments.
- Flag anything delicate, unusual or valuable when you place the order.
- Collect promptly — locker positions are shared and space is limited.
- Claims for loss or damage are handled under written limits and the processing partner's responsibilities. Ask us for the current terms.
Do you pick up from my apartment?
No. This is a building-based service. You bring garments to the designated drop point inside the property and collect them from the same place. Laundry Inc. is not a door-to-door pickup route.
What can I send?
Dry-clean-only garments and the items on your building's price list. Specialty items — leather, suede, wedding dresses, household textiles — may be accepted case by case with different turnaround and pricing. Ask before you drop them off.
My order has not come back. What do I do?
Tell us using the form below, or call [RESIDENT SUPPORT PHONE]. Every handover is scanned, so we can normally tell you exactly where the order is. Anything unresolved sits in an exception queue with a named owner rather than disappearing.
Something came back damaged or is missing.
Report it as soon as you notice, using the form below. Claims are managed under written limits, insurance and the processing partner's defined responsibilities. Please keep the garment and the packaging until the claim is resolved.
Is the locker secure?
Positions are locked and every handover in and out of the building is scanned. Pickup requires your code. If a locker will not open or a code is not working, tell us and do not force it.