How can we help?

If you are standing in the laundry room right now, start here. You do not need to go through the property office.

Choose what you need

A machine is not working

Report a washer or dryer that will not start, will not drain, will not heat, or took payment without running.

Report an issue

I need a refund

A machine charged you and did not complete the cycle, or you were charged twice.

Request a refund

Payment and cards

How to pay, how to add value, a card that will not read, or a payment that will not go through.

Payment help

Dry cleaning

How drop-off and collection work in your building, and what to do about an order that has not come back.

Dry-cleaning help

Prefer to call or write?

Resident support line — [RESIDENT SUPPORT PHONE]
Email — [RESIDENT SUPPORT EMAIL]
Support hours — [SUPPORT HOURS]

What happens next

You get an automatic confirmation that we have your request
We check the machine remotely before sending anyone
Verified refunds are resolved digitally, usually the same day
You are told when the machine is back in service

These are our management targets rather than guarantees. If something is taking longer than it should, tell us and we will chase it.

A small square placard with a QR code mounted on the brushed metal front panel of a commercial washer, with a phone being lifted toward it.

Faster

Scan the code on the machine.

Every Laundry Inc. machine and room carries a QR code. Scanning it opens the right form with your building and machine already identified, so you do not have to work out what to call the dryer in the corner.